Important Things To Know About Your Membership Payments:

- Your membership remains active and billable until you properly complete the cancellation process.

- Simply stopping gym visits does not cancel your membership.

- Cancelling your credit card, closing your bank account, or stopping payment does not cancel your membership.

- You remain responsible for all payments, fees, and charges until proper cancellation is completed.

- We've made cancellation easy through our online form to help you avoid any unwanted charges.

- If you file chargeback claims or dispute membership payments with your bank, then those payments are still owed and will be subject to service fees and late fees that are automatically applied by our billing company.

- If cost savings is part of your desire to cancel, you may be able to save $ and still keep your membership via our partnership with Truemed. You may qualify to reimburse your membership with HSA or FSA funds, saving you an average of 30%—no discount codes required. Just take a health survey through our partner, Truemed. If eligible, you’ll receive a Letter of Medical Necessity and instructions to get started. See if you qualify to save:https://app.truemed.com/qualify/tm_qual_213sendvq5

How to Cancel Your Membership:

1. Fill Out The Form Below Completely and Accurately

2. Submit Your Cancellation Request by Clicking the Submit Button

- You will see a Thank You message confirming that the form was submitted succesfully.

3. Receive Email Confirmation Back From Our Customer Service Team Within 48 Hours

- Be on the lookout for our email response. It will come from customerservice@catalyst-fitness.com

- We will respond with confirmation on the cancellation or reasons why the cancellation could not be processed. Please save your confirmation email for your records.

Important: The most common reason why a membership cancellation cannot be processed is if your account is past due or there are amounts owed. Please make sure the account is current before submitting your request.

Need Help? We're here to help! If you anticipate any payment issues or have questions about your membership, please reach out right away. Our team is happy to work with you to find solutions. At the end of the day, our focus is your fitness success and enjoyment of our facilities.

You can download our Membership Cancellation Guide by clicking here